Contact Us


Winmalee Neighbourhood Centre Inc.

62 White Cross Road


Phone: 02 4754 4050


Opening hours:

Monday to Thursday

8:30am – 4:00pm


8:30am – 1:30pm

Online Enquiry

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Hawkesbury City Council Flood Recovery Information 2021




Recovery Centres have an extensive range of government and non-government services to help with financial, physical and emotional support and offer a one-stop shop for anyone affected by the 2021 floods.

Agencies can provide:

*Financial Assistance for individuals, primary producers and small businesses

*Accommodation advice

*Help with replacing lost documents

*Mental health and wellbeing services

*Clean-up Services

*Insurance and Legal Support

(Additional support can be accessed through Red Cross. 
Please click here to learn more.)

South Windsor Family Centre- 6 Greenhills Way South Windsor 2756

9am – 5pm Weekdays (not Public Holidays)Operating Hours:

10am - 2pm Weekends

North Richmond Panthers - 33 Beaumont Avenue North Richmond 2754

Operating Hours:

9am – 5pm Weekdays (not Public Holidays)

10am - 2pm Weekends

Wisemans Ferry - The Retreat (opening Friday 9 April)

5564 Old Northern Road Wisemans Ferry

Operating Hours:

10am - 4pm Weekdays

10am - 2pm Weekends

(Additional support can be accessed through Rural Aid.
Please click here to learn more.)


Recovery Hubs will provide some outreach support one-week day per week and one weekend day per fortnight in some areas. Recovery Hubs will provide smaller, place-based access to community and NGO recovery services for anyone affected by the floods or 2018-19 fires.

Colo Heights (Horrie Eley) Hall

2996 Putty Road
Colo Heights NSW 2756

Operating Hours:

10am – 4pm Thursdays

10am – 2pm Weekend Saturdays fortnightly (from Saturday April 10th)

St Albans Volunteer Bushfire Brigade

St Albans

Operating Hours:

10am – 4pm Fridays

10am – 2pm Saturdays fortnightly (from Saturday 17th April)

Wilberforce School of Arts Hall (Opens Wednesday 14th April)

Operating Hours:

10am - 4pm Wednesdays

(Additional support can be accessed through Blue Mountains City Council.
Please click here to learn more.)

Where else to get help:

For detailed information on Recovery Support 

 Mental Health Support 24hours/7 days you can call: Lifeline on 13 11 14 or Beyond Blue on 1300 224 636 or the NSW Mental Health Line on 1800 011 511.

  • If your home or belongings have been damaged, you can call Disaster Customer Care at Service NSW on 13 77 88
  • If you have a small business you can call the Business Concierge at Service NSW on 13 77 88 or Rural Assistance Authority on 1800 678 593 or visit If you are a primary producer needing assistance you can call Rural Assistance Authority on 1800 678 593 or visit.
  • For assistance from Telstra with diversions, data and reconnection support, call 1800 888 888
  • For assistance with stock and the care of animals phone the Agricultural and Animal Services Hotline on 1800 814 647. The Department of Primary Industries (DPI) and Local Land Services (LLS) are providing assistance to landholders and communities with animal welfare-related issues resulting from the floods.
  • For help with Insurance if you are not sure of your insurance details or have general inquiries about the claims process you can call the Insurance Council of Australia’s Disaster Hotline on 1800 734 621.

Hawkesbury City Council is working in partnership with the emergency services, State and Federal government agencies, charities and others to deliver this assistance.

For the most up to date information on the flood situation, please  to be directed to the NSW SES website to be directed to Council's Disaster and Emergency Dashboard or information on local Road & Ferry Closures, Weather Warnings & Radar, River Heights and how to Prepare for Flood.

Donations - Official donation channel open – storms and flooding: GIVIT

To help people affected by the severe storms and flooding across New South Wales, generous Australians are encouraged to donate money, items, skills and services online at to donate.

Donations for the Severe Storms and Flooding fund on GIVIT can be directed to the Hawkesbury specifically by selecting DONATE FUNDS and typing Hawkesbury in the Comments section when making a donation OR by selecting DONATE FUNDS and selecting to directly FUND items requested in the Hawkesbury area.

You can also register goods you would like to donate by selecting DONATE ITEMS.

New information will be added to this page as it comes to hand.